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FocusVision Decipher Support

All the topics, resources needed for Decipher.

  • How do I create a new user?

    You can create a new user by clicking on the company name/logo to access your company page.  Under the User’s tab, click “+ Add Users”. A popup will appear ...

  • How do I create a new project?

    You can create a new project by clicking on the “+ New Project” in the upper right of the Research Hub.  A pop-up box will appear for you to select what typ...

  • How do I add a user to a project?

    You can add a users to a project by: Selecting the project via the Research Hub, and selecting the users icon in the top center of the screen and sel...

  • How can I track project status or field?

      You can track your project status by navigating to the Response Summary. Click here to learn more about tracking project status or field.

  • How can I test my project?

    You can test your project, by going to the Test Pan Menu and select “Test Survey”.  You will be taken to the testing landing page and you can select whether...

  • How can I access my data?

    You can access your data by clicking project control from your project page to get to Crosstabs.  You will see Crosstabs under Report Pan Menu. Click here ...

  • How do I download all my data?

    You can download your survey data in one of three ways: 1. Via the Project Overview page:  Click "REPORT", then "Data Downloads" and select the type of downl...

  • What formats can my data be downloaded in?

    The following knowledge base page below will provide you with different types of data downloads we have available. Click here to learn more about data expo...

  • How do I make live changes to my project?

    You can edit your survey after it has gone live by going to “Edit Live Survey” under the Build Pan Menu.  From the project page, select project controls, se...

  • How do I reset my password / Why am I not receiving my reset password link?

    Upon going to the login page underneath the fields to enter your username and password, select “Forgot your password?”.  You will then be taken to a page to...

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